REFUND POLICY

Last updated : August, 2025

1. SUBSCRIPTION REFUNDS

- Premium subscriptions are billed monthly and auto-renew

- You can cancel your subscription at any time through your device settings

- Refunds are not provided for partial months of service

- Unused premium features are not refundable

2. ELIGIBILITY FOR REFUNDS

Refunds may be considered in the following circumstances:

- Technical issues preventing app usage for more than 24 hours

- Unauthorized charges

- Duplicate charges

- Service unavailability for extended periods

3. REFUND PROCESS

To request a refund:

- Contact our support team within 7 days of the charge

- Provide your account information and reason for refund

- Include transaction details and screenshots if applicable

- We will review your request within 3-5 business days

4. REFUND METHODS

- Refunds are processed through the original payment method

- Processing time: 5-10 business days

- You will receive an email confirmation when refund is processed

5. NON-REFUNDABLE ITEMS

The following are not eligible for refunds:

- Used premium features (likes, boosts, super likes)

- Completed transactions older than 7 days

- Accounts terminated for policy violations

- Subscription fees for services already provided

6. DISPUTED CHARGES

If you believe a charge is incorrect:

- Contact us immediately

- Provide detailed information about the charge

- We will investigate and respond within 48 hours

7. CONTACT

For refund requests, contact us at sparkhavenapp@gmail.com